Overview

When your organization completes its migration from QuickHelp to the BrainStorm platform, administrators can choose to enable a special Redirect setting. This feature automatically sends end-users from the QuickHelp portal directly into the BrainStorm platform's end-user portal.


This article explains what happens for both administrators and end-users when the redirect is turned on.


Administrators:

  • New Migration Setting: A new “Redirect users to BrainStorm” checkbox is available in the Ready to Migrate section of the Admin Portal.

  • Control Access:

    • The setting is available only after migration is marked as completed.

    • Before migration is finished, the option is disabled.

    • Admins can turn the setting on or off at any time after migration.

  • Redirect Scope:

    • This affects only the QuickHelp end-user portal

    • The Admin Portal is not impacted—you will still be able to access the QuickHelp admin tools as usual.

  • Impact:

    • Once enabled, all end-user access to the QuickHelp portal will automatically redirect to the BrainStorm platform.

    • The system also displays a “Completed” label once migration is finished, confirming that the redirect setting is ready to use.



To enable the Migration Redirect feature: 

  1. Click Settings on the QuickHelp Admin page. 
  2. Under the Company section, enable Redirect users to BrainStorm
  3. Click Save Changes.


End Users: 


  • Seamless Transition: Once your company’s admin has completed the migration and enabled the redirect you will not longer be able to visit the QuickHelp end-user portal. 

  • Automatic Redirect: Instead, you will be instantly redirected to the new BrainStorm end-user portal.

  • No Action Required: You don’t need to update saved links or bookmarks—any attempt to access the QuickHelp end-user portal will take you to BrainStorm automatically.

  • Email Links: If you happen to still receive an email with a QuickHelp link, it will also redirect you to BrainStorm.