Provide a Screen Shot of the Console Tab

Overview: During the troubleshooting process, Admins may be asked to send BrainStorm Support Team a screenshot of the Console Tab or Network Tab. This information provides visibility to any errors that may be occurring in the browser.

In the Admins' browser of choice:

1. Navigate to BrainStorm platform page.

2. Open Developer Tools (how to do this will vary depending browser).
           EDGE

   • Click Settings and More (3 dots) at the top right of browser > More tools > Developer tools. 

     
     

     CHROME

   • Click Customize and control Google Chrome (3 dots) at the top right of browser > More tools > Developer tools.
     
     FIREFOX

   • Click Open menu (3 lines) at the top right of browser > More Tools >  Web Developer.
     
     
     SAFARI

   • Click Safari then Preferences at the top left of browser. Choose Advanced and check the box Show Develop menu in menu bar. Under the Develop tab, select Show JavaScript Console.
     
     

1. In the newly opened window, choose either Console or Network.

2. Perform the action that is causing the problem (video not playing, for example). Please note that in the Network tab, you may be required to Start recording the network log by clicking an icon that looks like a "Play" button.

3. Once the action is completed, take a screenshot of the requested tab. There may be some obvious errors (in red) - this information will be the helpful for the BrainStorm Support Team to diagnose errors that Admins are having.

4. Attach the console error screen shot to the email